Cigna

Important Change to Payment Methods

Cheques Will Be Discontinued in Select Countries

At Cigna Healthcare^®, we are committed to delivering seamless, secure, and sustainable service to our clients and members. We continually monitor the global environment to ensure we can continue to support the health, well-being and peace of mind of those we serve.

Starting 20^th February 2026, country-led restrictions will be imposed on the issuance of cheques, including claims reimbursements, in:

Japan
Saudi Arabia
Greece
Turkiye
Morocco

Oman
Indonesia
Cyprus
Brunei Darussalam
Fiji

To ensure uninterrupted reimbursement of members’ claims, they should update their banking information in Cigna Envoy^® or the Cigna Envoy app.

There are two ways members can update their banking information through Cigna Envoy:

		Via the “Account” section to update their electronic banking details

		Via the “Claim submission” process to update the electronic bank account details to be used for reimbursement of that claim

Next Steps

We will be reaching out regarding this upcoming change to clients and members in the impacted countries who do not have electronic payment set up. These communications are intended to ensure they are aware and prepared and will include all relevant details.

Sincerely,
Cigna Healthcare

Questions?

If you have any questions, please reach out to your client management team.

Web-based tools, such as Cigna Envoy are available for informational purposes only. These tools are not intended to be a substitute for medical care provided by a physician. The listing of a health care professional or facility in the mobile directories available through the Cigna Envoy mobile app does not guarantee that the services rendered by that professional or facility are covered under your benefits plan. Refer to your plan documents, or call the number listed on your ID card, for information about the services benefits covered under your plan. References to non-partnered organizations or companies, and/or their products, processes or services, do not necessarily constitute an endorsement or warranty thereof.

Product availability may vary by location and plan type and is subject to change. Products may not be available in all jurisdictions and are excluded where prohibited by law. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative.

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